Delivery & returns
Shipping & Returns
Shipping prices will be confirmed at checkout. Packages up to 5kg, will be charged at a rate of $6, and $10 up to 10kg in weight.
Your package will be delivered through the US Postal service. We are not responsible for carrier delays or damaged shipments once your order leaves our premises.
Our normal shipping department hours are Monday-Friday, 8 am – 5 pm EST, with the exception of closings for holidays. Office closings outside of our normal business hours will be posted to our website.
Most in-stock items ship within 2-3 business days. Shipping prices will be provided at checkout. We only offer standard shipping at present.
Due to the COVID restrictions and our policies in place, we are currently not able to offer pickup from Bearsville Theater or Bearsville Center. Shipping is the only available option on our website.
We are unable to offer international shipment on our website at the current time.
Thanks for purchasing our products at bearsvilletheater.com
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
Please be sure to include the following information with your return; the order number, the reason you are returning the product and your full postal address.
After we receive your item, our team of professionals will inspect it and process your refund.
Please expect to receive your refund within four weeks of returning the merchandise. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
To receive discounts and free shipping offered during our sales promotions and special offers, you must purchase merchandise within the timeframe of the offer. We will not refund the price difference on past or future purchases of items purchased at regular price.
Merchandise that cannot be returned includes:
- Clearance Items
- Face Coverings
- Gift Cards
If anything is unclear or you have more questions, feel free to contact our customer support team.
Returning Damaged Product
If your item arrived defective or damaged, and one of our customer service representatives will contact you about a replacement.
Cancel Order Requests
If you need to cancel your order, contact us as soon as possible. If your order has not been moved into the fulfilment stage, you will not be charged. If your order has been billed and is in fulfilment, but has not shipped, we will request a refund for you in full. We cannot cancel your order once it has shipped. You will need to return the items and request a refund.
Cancellation of Orders
On occasion, we may need to cancel your order.
This may occur when we are completely out of stock of an item in our warehouse and stores and cannot hold your order until new stock arrives from the manufacturer. Or it could be an error in the product listing, such as an incorrect color or a pricing error. We will contact you to let you know, and if possible, we will start a new order for you with the remaining items in your order.
Suspected Fraudulent Orders
If we suspect an order is the result of a stolen credit card, we will cancel the order. Please note: We will report attempted fraudulent orders or multiple declined credit cards to authorities.
We reserve the right to cancel any order at any time for any reason.